Terms of Service
These Terms of Service ("Terms") govern your access to and use of braelyn, operated by L&P Marketing Inc. ("braelyn", "we", "us", "our"). By creating an account or using the service, you agree to these Terms.
1. Acceptance of Terms
By registering for an account, signing in, or otherwise using braelyn, you acknowledge that you have read and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the service.
2. Description of Service
braelyn is an AI-powered assistant for real estate agents. Features include comparative market analyses (CMAs), automated seller reports, market intelligence, property and building lookups, expense tracking, and a conversational interface. The service is available via a web portal at braelyn.co and via Telegram.
3. Eligibility
- You must be a licensed real estate agent in British Columbia to use braelyn's MLS-linked features.
- You must be at least 18 years old.
- You must provide accurate and current information at registration.
4. Account Registration
- You are responsible for maintaining the confidentiality of your credentials.
- You are responsible for all activity under your account.
- One account per agent. Sharing an account across multiple licensees is not permitted.
- Notify us immediately at hello@braelyn.co if you suspect unauthorized access.
5. Subscription & Billing
- Introductory pricing: $19.99 for the first month, then $99/month thereafter.
- Billing is processed through Stripe. You authorize us to charge the payment method on file each billing period until you cancel.
- You may cancel at any time from your portal settings. Cancellation stops future charges.
- No refunds are provided for partial billing periods.
- Invite codes may waive or discount fees at braelyn's discretion. Invite-code access is not a permanent entitlement.
6. Free Trial and Beta Access
Users granted access via an invite code or beta program receive complimentary use of the service. Complimentary access may be revoked or converted to paid access on 30 days' notice at braelyn's discretion.
7. MLS Credentials
You provide your MLS credentials voluntarily so that braelyn can perform actions on your behalf (such as syncing listings). Your credentials are encrypted at rest with AES-256-GCM and used solely to provide the service.
You are solely responsible for compliance with your MLS board's terms of use, including any rules regarding credential sharing with third-party or agent-authorized tools. You represent that you are authorized to share your credentials with braelyn for this purpose.
8. Seller Communications
- You are responsible for obtaining each seller's consent before adding them to braelyn.
- You control all outgoing communications when operating in Concierge mode — nothing is sent to a seller without your review and approval.
- In Auto-pilot mode, you authorize braelyn to send scheduled reports on your behalf without per-message review.
- All messages sent through braelyn are sent on your behalf as the licensed agent. braelyn does not initiate communications with sellers independently.
9. Data Accuracy
CMAs, valuations, market statistics, building/street stats, and other outputs are estimates derived from public records, BC Assessment data, and MLS data. They are not appraisals, are not guaranteed accurate or complete, and should not be represented as such.
You are responsible for reviewing and verifying all output before relying on it in your practice or sharing it with clients.
10. Acceptable Use
You agree not to:
- Scrape, crawl, or bulk-download data from the service.
- Reverse engineer, decompile, or attempt to derive the source code or algorithms of the service.
- Share your account credentials with anyone else or allow multiple licensees to operate under a single account.
- Use the service to conduct any unlicensed real estate activity.
- Upload malicious content, malware, or attempt to compromise the security of the service or its users.
- Use the service in violation of any applicable law, regulation, or MLS board rule.
11. Intellectual Property
- braelyn owns the platform, software, models, prompt designs, report formats, and all related intellectual property.
- You own your client data, seller lists, and the client relationships that data represents.
- Reports and other output generated for you may be shared with your clients in the ordinary course of your business, subject to the accuracy disclaimer in Section 9.
- You grant braelyn a limited, non-exclusive license to process your data solely to operate and improve the service.
12. Limitation of Liability
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, braelyn IS NOT LIABLE FOR DECISIONS YOU OR YOUR CLIENTS MAKE BASED ON CMA ESTIMATES, MARKET DATA, AUTOMATED REPORTS, OR OTHER OUTPUT FROM THE SERVICE. braelyn'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS IS LIMITED TO THE AMOUNT OF FEES YOU HAVE PAID TO braelyn IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
13. Indemnification
You will indemnify, defend, and hold harmless L&P Marketing Inc. and its officers, directors, and employees against any claim, loss, or expense (including reasonable legal fees) arising from:
- Your use of data or output from the service with your clients or other third parties.
- Complaints from sellers you added to the platform, including consent-related complaints.
- Violations of your MLS board's rules or terms of use.
- Your breach of these Terms.
14. Termination
- Either party may terminate this agreement with 30 days' notice by cancellation from portal settings or written notice.
- braelyn may suspend or terminate your account immediately for violations of these Terms, or for activity that puts the service or its users at risk.
- Your data export remains available for 30 days after termination; after that, data is deleted per the Privacy Policy.
15. Governing Law
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.
16. Dispute Resolution
The parties will first attempt to resolve any dispute through good-faith negotiation. If a dispute is not resolved within 30 days, the parties agree to attempt mediation in British Columbia before initiating court proceedings. Any court proceedings will be brought in the courts of British Columbia, and each party consents to their exclusive jurisdiction.
17. Miscellaneous
Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and braelyn regarding the service and supersede any prior agreements.
Assignment
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force Majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, outages of upstream services, government actions, or industrial disputes.
Changes to These Terms
We may update these Terms from time to time. For material changes, we will notify you by email at least 30 days before the change takes effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.