@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap";:root{--navy: #1a1f3d;--navy-light: #252b50;--navy-dark: #12152d;--gold: #d4a843;--gold-light: #f5ecd5;--gold-dark: #b8922e;--white: #ffffff;--bg: #f5f6fa;--green: #16a34a;--green-light: #dcfce7;--red: #dc2626;--red-light: #fee2e2;--amber: #d97706;--amber-light: #fef3c7;--blue: #2563eb;--blue-light: #dbeafe;--orange: #ea580c;--orange-light: #fff7ed;--purple: #7c3aed;--purple-light: #f0e6ff;--gray-50: #f8fafc;--gray-100: #f1f5f9;--gray-200: #e2e8f0;--gray-300: #cbd5e1;--gray-400: #94a3b8;--gray-500: #64748b;--gray-600: #475569;--gray-700: #334155;--gray-800: #1e293b;--gray-900: #0f172a;--radius: 12px;--radius-sm: 8px;--radius-xs: 6px;--shadow: 0 1px 3px rgba(26,31,61,.06), 0 1px 2px rgba(26,31,61,.04);--shadow-md: 0 4px 12px rgba(26,31,61,.08), 0 2px 4px rgba(26,31,61,.04);--shadow-lg: 0 8px 24px rgba(26,31,61,.1), 0 4px 8px rgba(26,31,61,.05);--sidebar-width: 220px;--font-body: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-heading: "Inter", -apple-system, BlinkMacSystemFont, sans-serif;--transition: .2s ease}*{margin:0;padding:0;box-sizing:border-box}body{font-family:var(--font-body);color:var(--gray-800);background:var(--bg);line-height:1.6;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}a{color:var(--navy);text-decoration:none}a:hover{color:var(--gold);text-decoration:none}h1,h2,h3,h4{font-family:var(--font-heading);color:var(--navy);font-weight:600;line-height:1.3}.app{min-height:100vh;display:flex;flex-direction:column}.agent-layout{display:flex;min-height:100vh}.sidebar{width:var(--sidebar-width);background:var(--navy);color:var(--white);display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;z-index:100;overflow-y:auto}.sidebar-brand{display:flex;align-items:center;gap:10px;padding:20px 18px;text-decoration:none;border-bottom:1px solid rgba(255,255,255,.08)}.sidebar-brand h1{color:var(--white);font-family:var(--font-heading);font-size:20px;font-weight:600}.sidebar-brand .dot{color:var(--gold)}.sidebar-nav{flex:1;padding:12px 0}.sidebar-link{display:flex;align-items:center;gap:12px;padding:10px 18px;color:#fff9;font-size:14px;font-weight:500;text-decoration:none;transition:all var(--transition);border-left:3px solid transparent}.sidebar-link:hover{color:var(--white);background:#ffffff0d}.sidebar-link.active{color:var(--gold);background:#d4a84314;border-left-color:var(--gold)}.sidebar-link svg,.sidebar-link .nav-icon{width:18px;height:18px;flex-shrink:0;font-size:16px;text-align:center}.sidebar-footer{padding:14px 18px;border-top:1px solid rgba(255,255,255,.08)}.sidebar-agent-name{font-size:12px;color:#ffffff80;margin-bottom:8px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar-logout{display:flex;align-items:center;gap:8px;background:none;border:1px solid rgba(255,255,255,.15);color:#fff9;padding:6px 12px;border-radius:var(--radius-xs);font-size:13px;font-family:var(--font-body);cursor:pointer;transition:all var(--transition);width:100%;justify-content:center}.sidebar-logout:hover{color:var(--white);border-color:#ffffff4d;background:#ffffff0d}.agent-main{flex:1;margin-left:var(--sidebar-width);padding:28px 32px;max-width:1100px}.bottom-nav{display:none}.header{background:var(--white);border-bottom:1px solid var(--gray-200);padding:16px 20px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:10}.header-brand{display:flex;align-items:center;gap:10px}.header-brand h1{font-size:18px;font-weight:700;color:var(--navy)}.header-brand span{font-size:13px;color:var(--gray-500)}.header-user{font-size:14px;color:var(--gray-600)}.main{flex:1;padding:20px;max-width:900px;margin:0 auto;width:100%}.card{background:var(--white);border-radius:var(--radius);box-shadow:var(--shadow);padding:22px;margin-bottom:18px;transition:box-shadow var(--transition)}.card:hover{box-shadow:var(--shadow-md)}.card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}.card-title{font-family:var(--font-heading);font-size:17px;font-weight:600;color:var(--navy)}.listing-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:16px;margin-bottom:18px}.listing-card{background:var(--white);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px 20px;cursor:pointer;transition:all var(--transition);border:1px solid transparent;position:relative}.listing-card:hover{box-shadow:var(--shadow-md);border-color:var(--gold-light);transform:translateY(-1px)}.listing-card-address{font-family:var(--font-heading);font-size:16px;font-weight:600;color:var(--navy);margin-bottom:4px;padding-right:36px}.listing-card-meta{font-size:13px;color:var(--gray-500);display:flex;flex-wrap:wrap;gap:4px;align-items:center}.listing-card-meta .separator{color:var(--gray-300)}.listing-card-footer{display:flex;align-items:center;justify-content:space-between;margin-top:12px;padding-top:10px;border-top:1px solid var(--gray-100)}.listing-card-indicators{display:flex;gap:8px;font-size:13px}.listing-card-gear{position:absolute;top:16px;right:16px;background:none;border:none;font-size:17px;color:var(--gray-400);cursor:pointer;padding:4px;border-radius:var(--radius-xs);transition:all var(--transition);line-height:1}.listing-card-gear:hover{color:var(--gold);background:var(--gold-light)}.badge{display:inline-block;padding:2px 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var(--gray-200)}.btn-secondary:hover{background:var(--gray-200)}.btn-approve{background:var(--green);color:var(--white)}.btn-decline{background:var(--red);color:var(--white)}.btn-cancel{background:var(--orange);color:var(--white)}.btn-sm{padding:6px 14px;font-size:13px}.tabs{display:flex;border-bottom:2px solid var(--gray-200);margin-bottom:20px;gap:0;overflow-x:auto;-webkit-overflow-scrolling:touch}.tab{padding:10px 18px;font-size:14px;font-weight:500;color:var(--gray-500);background:none;border:none;border-bottom:2px solid transparent;margin-bottom:-2px;cursor:pointer;transition:all var(--transition);white-space:nowrap;font-family:var(--font-body)}.tab:hover{color:var(--navy)}.tab.active{color:var(--navy);border-bottom-color:var(--gold);font-weight:600}.detail-row{display:flex;padding:8px 0;border-bottom:1px solid var(--gray-100);font-size:14px}.detail-row:last-child{border-bottom:none}.detail-label{width:140px;color:var(--gray-500);font-weight:500;flex-shrink:0}.detail-value{color:var(--gray-800)}.showing-item{padding:14px 0;border-bottom:1px solid var(--gray-100);display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}.showing-item:last-child{border-bottom:none}.showing-info{flex:1;min-width:200px}.showing-agent{font-weight:600;font-size:14px}.showing-meta{font-size:13px;color:var(--gray-500);margin-top:2px}.showing-actions{display:flex;gap:8px;flex-shrink:0}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:14px;margin-bottom:20px}.stat-card{background:var(--white);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px;text-align:center}.stat-value{font-family:var(--font-heading);font-size:30px;font-weight:700;color:var(--navy)}.stat-label{font-size:11px;color:var(--gray-500);text-transform:uppercase;letter-spacing:.06em;font-weight:500}.note-item{padding:12px;background:var(--gold-light);border-radius:var(--radius-sm);margin-bottom:8px;font-size:14px}.note-date{font-size:12px;color:var(--gray-500);margin-top:4px}.feedback-item{padding:14px;background:var(--gray-50);border-radius:var(--radius-sm);margin-bottom:12px}.feedback-header{font-weight:600;margin-bottom:8px;font-size:14px}.loading,.empty{text-align:center;padding:40px;color:var(--gray-400);font-size:14px}.error{text-align:center;padding:40px;color:var(--red)}.auth-page{display:flex;align-items:center;justify-content:center;min-height:100vh;padding:20px;background:var(--bg)}.auth-card{background:var(--white);border-radius:var(--radius);box-shadow:var(--shadow-lg);padding:40px;max-width:400px;width:100%;text-align:center}.auth-card h1{font-family:var(--font-heading);font-size:24px;color:var(--navy);margin-bottom:8px}.auth-card p{color:var(--gray-500);margin-bottom:20px}.back-link{display:inline-flex;align-items:center;gap:4px;font-size:14px;color:var(--gray-500);margin-bottom:16px}.back-link:hover{color:var(--gold);text-decoration:none}.section-title{font-family:var(--font-heading);font-size:15px;font-weight:600;color:var(--navy);margin:20px 0 10px}.input{padding:9px 12px;border:1px solid var(--gray-200);border-radius:var(--radius-xs);font-size:14px;font-family:var(--font-body);color:var(--gray-800);background:var(--white);outline:none;transition:border-color var(--transition),box-shadow var(--transition)}.input:focus{border-color:var(--gold);box-shadow:0 0 0 3px #d4a8431f}.form-error{color:var(--red);font-size:13px;margin-top:8px}.form-group{margin-bottom:16px}.form-label{display:block;font-size:13px;font-weight:600;color:var(--navy);margin-bottom:6px}.radio-group{display:flex;flex-direction:column;gap:6px}.radio-option{display:flex;align-items:flex-start;gap:8px;font-size:13px;cursor:pointer;padding:6px 8px;border-radius:var(--radius-xs);transition:background var(--transition)}.radio-option:hover{background:var(--gray-50)}.radio-option input[type=radio]{margin-top:3px;accent-color:var(--gold)}.radio-option strong{color:var(--navy)}.radio-option .radio-desc{color:var(--gray-500);font-size:12px}select.input{cursor:pointer;-webkit-appearance:auto;-moz-appearance:auto;appearance:auto}.toggle-label{display:flex;align-items:center;gap:8px;flex-shrink:0}.toggle-text{font-size:12px;color:var(--gray-500);font-weight:500}.toggle-switch{position:relative;width:40px;height:22px;border-radius:11px;border:none;cursor:pointer;transition:background var(--transition)}.toggle-switch:after{content:"";position:absolute;top:3px;left:3px;width:16px;height:16px;border-radius:50%;background:var(--white);transition:transform var(--transition)}.toggle-on{background:var(--green)}.toggle-on:after{transform:translate(18px)}.toggle-off{background:var(--gray-300)}.toggle-switch:disabled{opacity:.5;cursor:not-allowed}.tooltip-wrap{position:relative;display:inline-flex;align-items:center}.tooltip-icon{display:inline-flex;align-items:center;justify-content:center;width:16px;height:16px;border-radius:50%;background:var(--gray-200);color:var(--gray-500);font-size:10px;font-weight:700;cursor:help;margin-left:4px;flex-shrink:0}.tooltip-wrap:hover .tooltip-text,.tooltip-icon:hover+.tooltip-text{visibility:visible;opacity:1}.tooltip-text{visibility:hidden;opacity:0;position:absolute;bottom:calc(100% + 6px);left:50%;transform:translate(-50%);background:var(--navy);color:var(--white);font-size:12px;font-weight:400;padding:8px 12px;border-radius:var(--radius-xs);white-space:normal;width:240px;z-index:1000;box-shadow:var(--shadow-md);transition:opacity var(--transition);line-height:1.4}.tooltip-text:after{content:"";position:absolute;top:100%;left:50%;transform:translate(-50%);border:5px solid transparent;border-top-color:var(--navy)}.saved{display:inline-block;font-size:12px;color:var(--green);font-weight:600;animation:savedFade 2s ease forwards;margin-left:8px}@keyframes savedFade{0%{opacity:0}10%{opacity:1}70%{opacity:1}to{opacity:0}}.saving-indicator{font-size:12px;color:var(--gray-400);margin-left:8px}.inline-dialog{padding:12px;margin:8px 0;background:var(--gray-50);border-radius:var(--radius-sm);border:1px solid var(--gray-200)}.question-item{padding:10px;margin-bottom:8px;background:var(--gray-50);border-radius:var(--radius-sm)}.email-entry{margin-bottom:8px;border-radius:var(--radius-sm);background:var(--white);border:1px solid var(--gray-200);overflow:hidden;transition:border-color var(--transition)}.email-entry.expanded{border-color:var(--navy)}.email-entry-header{padding:12px 16px;cursor:pointer;transition:background var(--transition)}.email-entry-header:hover{background:var(--gray-50)}.email-entry-subject{display:flex;justify-content:space-between;align-items:center;margin-bottom:3px}.email-entry-subject .subject-text{font-weight:600;color:var(--navy);font-size:13px}.email-direction{display:inline-block;width:18px;height:18px;border-radius:50%;text-align:center;line-height:18px;font-size:10px;margin-right:6px}.email-direction.sent{background:var(--blue-light);color:var(--blue)}.email-direction.received{background:var(--green-light);color:var(--green)}.email-entry-meta{font-size:12px;color:var(--gray-500)}.email-entry-preview{font-size:12px;color:var(--gray-400);margin-top:4px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.email-entry-body{border-top:1px solid var(--gray-200);padding:12px 16px;font-size:13px}.search-bar{position:relative;margin-bottom:16px}.search-bar input{width:100%;padding:10px 14px 10px 38px;border:1px solid var(--gray-200);border-radius:var(--radius-sm);font-size:14px;font-family:var(--font-body);background:var(--white);color:var(--gray-800);outline:none;transition:border-color var(--transition),box-shadow var(--transition)}.search-bar input:focus{border-color:var(--gold);box-shadow:0 0 0 3px #d4a8431f}.search-bar .search-icon{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--gray-400);font-size:14px}.filter-pills{display:flex;gap:6px;margin-bottom:16px;flex-wrap:wrap}.filter-pill{padding:5px 14px;border-radius:20px;border:1px solid var(--gray-200);background:var(--white);color:var(--gray-600);font-size:13px;font-weight:500;font-family:var(--font-body);cursor:pointer;transition:all var(--transition)}.filter-pill:hover{border-color:var(--gold);color:var(--navy)}.filter-pill.active{background:var(--navy);color:var(--white);border-color:var(--navy)}.help-section{background:var(--white);border-radius:var(--radius);box-shadow:var(--shadow);padding:24px;margin-bottom:20px}.help-section h2{font-size:20px;margin-bottom:14px;padding-bottom:10px;border-bottom:2px solid var(--gold-light)}.help-section h3{font-size:15px;margin:16px 0 8px;color:var(--navy)}.help-section p,.help-section li{font-size:14px;color:var(--gray-600);line-height:1.7}.help-section ul{list-style:none;padding:0}.help-section ul li{padding:6px 0 6px 16px;position:relative}.help-section ul li:before{content:"";position:absolute;left:0;top:14px;width:6px;height:6px;border-radius:50%;background:var(--gold)}.command-block{background:var(--navy);color:var(--gold);padding:3px 8px;border-radius:4px;font-family:SF Mono,Fira Code,monospace;font-size:13px;display:inline-block}.faq-item{border-bottom:1px solid var(--gray-100);padding:12px 0}.faq-item:last-child{border-bottom:none}.faq-q{font-weight:600;color:var(--navy);font-size:14px;margin-bottom:4px}.faq-a{font-size:13px;color:var(--gray-600);line-height:1.6}.welcome-banner{margin-bottom:20px}.welcome-banner h1{font-family:var(--font-heading);font-size:26px;font-weight:600;color:var(--navy)}.welcome-banner p{color:var(--gray-500);font-size:14px;margin-top:2px}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#1a1f3d66;display:flex;align-items:center;justify-content:center;z-index:200;padding:20px;animation:fadeIn .15s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal{background:var(--white);border-radius:var(--radius);box-shadow:var(--shadow-lg);padding:28px;max-width:520px;width:100%;max-height:90vh;overflow-y:auto;animation:slideUp .2s ease}@keyframes slideUp{0%{transform:translateY(10px);opacity:0}to{transform:translateY(0);opacity:1}}.modal h2{font-size:20px;margin-bottom:18px}.modal-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:20px}.settings-section{margin-bottom:20px;padding-bottom:16px;border-bottom:1px solid var(--gray-100)}.settings-section:last-child{border-bottom:none;margin-bottom:0;padding-bottom:0}.settings-label{font-size:14px;font-weight:600;color:var(--navy);margin-bottom:8px;display:flex;align-items:center;gap:4px}.pagination{display:flex;gap:8px;margin-top:14px;align-items:center}.pagination button{padding:5px 14px;border-radius:var(--radius-xs);border:1px solid var(--gray-200);background:var(--white);color:var(--gray-600);font-size:13px;font-family:var(--font-body);cursor:pointer;transition:all var(--transition)}.pagination button:hover{border-color:var(--gold);color:var(--navy)}.admin-header{background:var(--gray-900);border-bottom:none}.admin-header .header-brand h1{color:var(--white)}.admin-header .header-brand span{color:var(--gray-400)}.admin-header a{color:var(--gray-300)}.admin-header a:hover{color:var(--white);text-decoration:none}@media(max-width:768px){.sidebar{display:none}.bottom-nav{display:flex;position:fixed;bottom:0;left:0;right:0;background:var(--navy);z-index:100;padding:6px 0;padding-bottom:max(6px,env(safe-area-inset-bottom));justify-content:space-around;box-shadow:0 -2px 10px #1a1f3d26}.bottom-nav-item{display:flex;flex-direction:column;align-items:center;gap:2px;color:#ffffff80;font-size:10px;font-weight:500;text-decoration:none;padding:4px 12px;border-radius:var(--radius-xs);transition:color var(--transition)}.bottom-nav-item:hover,.bottom-nav-item.active{color:var(--gold)}.bottom-nav-item .nav-icon{font-size:18px;line-height:1}.agent-main{margin-left:0;padding:16px 16px 80px}.agent-layout{flex-direction:column}.listing-grid{grid-template-columns:1fr}.main{padding:12px}.card{padding:16px}.detail-row{flex-direction:column;gap:2px}.detail-label{width:auto}.showing-item{flex-direction:column;align-items:flex-start}.showing-actions{width:100%}.showing-actions .btn{flex:1}.stats-grid{grid-template-columns:repeat(2,1fr)}.header{padding:12px 16px}.header-brand h1{font-size:16px}.tabs{gap:0}.tab{padding:8px 12px;font-size:13px}.modal{padding:20px;margin:10px}.welcome-banner h1{font-size:22px}.tooltip-text{width:200px;font-size:11px}}@media(min-width:769px)and (max-width:1024px){.listing-grid{grid-template-columns:repeat(2,1fr)}}